Service

Service, Training And Warranty

Experienced generator engineers give systematic training so that clients grasp the operation and maintenance of the set accurately.

To make sure clients grasp the operation and maintenance of the diesel generator set accurately, Kangsheng arranges experienced diesel generator engineers to give systematic training lessons. We can also arrange for clients to visit and be trained at the engine factory.

Before Sale

Generator product selection optimisation and system deployment
Equipment room layout design proposal
Equipment room environment-friendly design direction
Technology consultation and enquiry

During Sale

Product installation guidance
Debugging and detection on site
Spare heat using design direction
Carrying out the environment-friendly project

After Sale

Establish a client file, service tracing, periodic checking and technical training on site
Supply original spare parts, large, medium and miniature repair and maintenance
Provide one or two years of after-sales warranty
Repair all failures caused by defects in materials or factory workmanship, or arrange OEM warranty service if the component is from another manufacturer
Provide the benefit of the coverage truthfully
Treat all customers fairly and consistently
Respond promptly to all consultations
Provide 24/7 after-sales service

Quality Control

Quality Is A Deeply Rooted Word In Unite Power

We provide the best warranty and extended warranty plan in the industry.

Manufactured in accordance with the standards of ISO9000 and other relevant standards
Quality is strictly controlled in each procedure
Before leaving the factory, each product has to pass various testing

FAQ

Service FAQ

How is quality controlled before shipment?

Generator sets are tested under no load, 50 % load, 75 % load, full load and 110 % load before warehousing. Every set sold carries a test report signed by the technical department, and production follows ISO9000 and other relevant standards.

What warranty do you give?

One or two years of after-sales warranty is provided, covering failures caused by defects in materials or factory workmanship, or OEM warranty service where the component comes from another manufacturer.

Do you supply spare parts?

Yes. We supply spare parts for generator sets including Cummins, Perkins, Volvo, MAN and MTU.

Can you handle a turnkey project?

Yes. Our engineering department covers generator selection, equipment room layout, noise reduction design, installation, performance testing and after-sales tracking. Parallel running systems are supplied as a standard product, so delivery is faster than a custom designed system.